Privacy Policy
Your privacy is important to us. Learn how we protect and handle your personal information.
At Kathmandu Travel Pty Ltd, we are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, use, disclose, and manage your personal information when you interact with our website, services, or contact us directly.
As a Sydney-based travel agency specializing in tailored tours to Nepal, cruises, air ticket bookings, and adventures in destinations like mountains, lakes, and pilgrimages, we handle sensitive travel-related data responsibly.
1 Questions About This Policy?
If you have any questions about this policy, you can contact us using the details below. We are happy to explain how your data is handled and how to exercise your rights.
2 Information We Collect
We collect personal information that you voluntarily provide to us, as well as information collected automatically through our website.
- Contact Information: Name, email address, phone number, and postal address.
- Travel Details: Travel dates, destinations, passenger details, and passport numbers.
- Payment Information: Credit card details or banking information handled securely.
- Sensitive Information: Health information, medical conditions, or religious preferences where relevant to your travel plans.
- Technical Data: IP address, browser type, device information, and pages visited.
- Social Media: Data from Facebook, Instagram, LinkedIn, and other interactions.
We do not knowingly collect information from children under 16 without parental consent.
3 How We Use Your Information
- Customer Service: Respond to enquiries and provide travel advice.
- Booking Processing: Process tours, flights, cruises, and holiday bookings.
- Personalization: Improve and customize your travel experiences.
- Administration: Support invoicing, accounting, and internal record-keeping.
- Marketing: Share promotions, new tours, or special travel offers where permitted.
- Legal Compliance: Comply with immigration, supplier, and health or safety regulations.
4 Data Security
We take reasonable steps to protect your information from misuse, loss, unauthorized access, modification, or disclosure.
- Encryption for sensitive data
- Secure servers and firewalls
- Access controls for staff
- Regular security reviews and monitoring
No system is completely secure, so if you suspect a breach, please contact us immediately.
5 Your Privacy Rights
Under Australian privacy laws, you may have the right to access, correct, delete, or restrict the processing of your information, subject to legal requirements.
- Access: Request a copy of the personal information we hold.
- Correction: Ask us to update inaccurate or incomplete information.
- Deletion: Request deletion where lawful and appropriate.
- Opt-Out: Unsubscribe from direct marketing communications at any time.
To exercise these rights, contact us and we will respond within a reasonable timeframe, usually within 30 days.
Contact Us
For privacy questions, data access requests, or concerns about how we handle your information, please reach out to us.
Address
Suite 607, Level 6
321 Pitt St, Sydney NSW 2000